Stress, Coping Strategy and Job Security: A Qualitative Study of Migrant Hospitality Workers Post the Covid Crisis (69366)

Session Information: Mental Health
Session Chair: Himanshu Gupta

Monday, 3 April 2023 09:50
Session: Session 1
Room: Room A (Live Stream)
Presentation Type:Live-Stream Presentation

All presentation times are UTC + 9 (Asia/Tokyo)

In India, interstate migrant workers contribute significantly to the economy. They are mainly employed in small and medium-sized enterprises (SMEs) such as construction, factories, delivery services, hospitality, textiles, fisheries, etc. Indian migrant workers were also the most vulnerable and hardest hit group during the Covid crisis because of the great lockdown implemented during the pandemic. The hospitality industry, considered a contact-intensive sector, has suffered the most because of the social distancing practices during the pandemic. While most industries have now recovered from the adverse impact of the pandemic, it is argued that hospitality is far from a recovery. In this paper, we examine the key stressors among hospitality workers post the Covid crisis, their perceptions of job insecurity, and the coping strategies they use to manage their stress. Qualitative data using the interview method were collected from employees working in budget/economy hospitality organizations in the Delhi/NCR region of India. The article offers insights into the key stressors of migrant hospitality workers, their perceptions of job insecurity, and stress management strategies. The study concludes with a discussion of its significance and implications.

Himanshu Gupta, Indian Institute of Technology, Roorkee, India
Rajib Lochan Dhar, Indian Institute of Technology, Roorkee, India

About the Presenter(s)
Mr Himanshu Gupta is a Research Fellow in the Department of Management Studies at the Indian Institute of Technology, Roorkee, India. His research area is human resource management and organizational behaviour.

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Posted by Clive Staples Lewis

Last updated: 2023-02-23 23:45:00