Research on User Experience Design of Public Warning System: A Case Study of Earthquake Alert of Mobile Device (69062)

Session Information: Psychology (Media & Design)
Session Chair: Ching Chih Liao

Saturday, 1 April 2023 15:35
Session: Session 4
Room: Room 703
Presentation Type:Oral Presentation

All presentation times are UTC + 9 (Asia/Tokyo)

The earthquake alert is a warning message the public will receive when an earthquake occurs in Taiwan. Although the information distribution unit is the central government, the core of the construction lacks a user perspective. Through affinity mapping of user experience investigation, it is found that most users want to receive information about "main earthquake", "warning type", "extended disaster", "refuge instruction", "post-earthquake related information", and "status report". Next, the three designers are asked to follow the above information requirements and design earthquake alert interfaces. Thirdly, the interface will be adjusted after expert interviews, interface evaluation feedback, and testing. Finally, the formal test passed the usability test of 35 subjects. The research concluded that the information content could be divided into three types: "disaster information", "user guidance", and "the subsequent current situation and others” and found that the information process should be divided into (1) before and during the earthquake (2) the first half of the earthquake (3) the second half of the earthquake (4) the second half of the earthquake. This study has summarized seven critical points of the design interface, including (1) simple and straightforward important text, (2) color discrimination of earthquake levels, (3) simple images related to information transmission, (4) enlargement of important text and images in crises (5) page flashing display can improve the attractiveness to users (6) the design of buttons should have guiding functions (7) complex information can be simplified through links to reduce the burden of users.

Chia-Hua Lin, Tatung University, Taiwan
Yu-Ting Chen, Tatung University, Taiwan
Yi-Qian Lo, Tatung University, Taiwan

About the Presenter(s)
Chia-Hua Lin is currently a full-time Associate Prof. and the chair of the Department of Media Design, Tatung University. Her cross-disciplinary research interests are visual cognition in interaction design, user interface and experience research.

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Posted by Clive Staples Lewis

Last updated: 2023-02-23 23:45:00