Foreign care workers in Japan (“foreigners”) face difficulties due to language barriers and cultural differences in care practices. However, systematic training on cross-cultural care has not been developed, and building a culture of collaboration between foreigners and Japanese care workers is challenging. This study examined the short-term intervention effects of an e-learning program providing "intercultural care education" to foreigners.
The program included four videos on care and a pamphlet on intercultural adaptation. Data was collected from 12 participants at three time points — before the program (B), one month after the program (P1), and three months after the program (P2).
Analysis of variance in B-P1-P2 showed that "intercultural care education" was effective in reducing psychological work burden (amount) (F(1,11)=8.80,p<.05). The results of multiple comparisons of the Bonferroni method showed that P2 score was significantly lower than B and P1. No changes were found at the three time points for occupational stress work burden (quality), fatigue, overall job satisfaction, work engagement, and social support. The results indicate that the short-term (three months) effects of the "intercultural care education" program are acquisition of new skills, improved work efficiency, and reduced quantitative work stressors. In the future, it is necessary to examine whether the program contributes to building a culture of collaboration as a long-term effect. Authors:
Kaori Hatanaka, Baika Women's University, Japan
Emiko Yamamoto, Aichi Medical University, Japan
Yoichi Yamano, Ritsumeikan University, Japan
Tomoko Tanaka, Okayama University, Japan

About the Presenter(s)
Mr Kaori Hatanaka is a University Associate Professor/Senior Lecturer at Baika Women's University in Japan

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